BeeStorms' POLICY FOR ONLINE STORES & EVENTS
Should you have any questions, please contact the BeeStorm Team at email@example.com.
1. Shipping Policy
Orders received will be processed and delivered within 3 to 5 working days via Poslaju or Relevant Courier Services. For VIRTUAL EVENTS (or products related to virtual events), please refer to the product delivery date under "Event Details" on our website.
Orders are shipped within Malaysia only. We do not ship to P.O. Box addresses. If a particular event or product is intended for delivery outside of Malaysia, it will be shipped accordingly.
We charge a flat rate of RM15 per order for delivery within Peninsular Malaysia and RM20 per order for delivery to East Malaysia. Shipping costs may vary depending on the type of event (please refer to our administration for current rates).
2. Refund Policy
Unless otherwise specified for particular products, we will refund your payment if you decide to cancel your orders within twenty-four (24) hours after your order has been confirmed and prior to shipment, except for non-refundable transaction fees. Once your order has been shipped, refunds are not allowed. There will be NO REFUND for VIRTUAL EVENTS. To request a refund, proper documentation or quality pictures for verification are required.
ALL OF OUR EVENT(S) FOLLOW(S) A NO COMPLETION, NO REWARDS POLICY.
3. Return Policy
We offer a 30-day money-back guarantee (from the date of receipt) for defective products. To initiate a product return, please email your intent to firstname.lastname@example.org. Once we have confirmed the defect and approved your return request, please ship the product(s) back to us at your own expense. We will deliver the replacement product(s) within 10 to 15 working days.
To address disputes related to missing items, items not included, breakage, or damage, customers are advised to create a safety recording BEFORE opening the parcel. This recording should cover the front and back of the parcel and the process of opening the parcel until all items are entirely removed. If we do not receive this recording, we cannot proceed with a refund or return.
To return your products, please call us at 0178232310.
We are committed to protecting your privacy. We do not sell, share, or trade customers' personal information collected online with third parties. Please read our Statement of Privacy to understand our policy on collecting, using, and disclosing information.
Uses of Information
You agree that the personal information we collect may be used and shared within our corporate group and with third parties for purposes such as:
5. BEESTORM WALLET POLICY
The personal information we collect may include:
We employ security measures, including encryption where appropriate, to ensure your information is treated securely.
Complaints about Breaches of Privacy
If you are dissatisfied with the way we handle your inquiry or complaint, please do not hesitate to contact us.